“Abundance is defined by what we give, not by what we have” - Richard Robbins
Last Wednesday February 4th 2015 I attended the ‘free’ speaking session given freely by none other than Canadian real estate genius and super star, Richard Robbins. Here in Calgary, it literally packed the Coast Pacific Hotel conference room in the NE to an amazing range and variety of real estate professionals in our province. My broker was very excited that I was going, however, I wasn’t sure as I had not heard of him before. I was expecting a distant, non-engaging event, where I would be constantly ‘sold’ something in return for snippets of his experience and advise. I was, I admit, pleasantly surprised. He delivered some real pieces that instantly made sense to how and why I had ended up in real estate and, ultimately, at his event. I summarize his points here, as they can be take always for anyone in business, working in a customer service career, or even working for anyone else – they are more about a lifestyle than about making a sale:
‘The way I see you do one thing is the way I think you do everything' - we forget sometimes that if we focus on doing a few things very well, almost excellent, is better than spreading our selves out too thin and just being mediocre at many things. It’s in how we drive a car, wear on a Sunday afternoon, deal with a waitress in a restaurant, and how we deliver a business card. If I like the way you do this action, chances are, I will like how you do an alternative action.
‘The more we give, the more we get’ - this made sense for me, as I have always tried to work at being a small business owner that if I love and enjoy and give at what I am doing, then the customers, clients and money will follow.
‘It’s ok to say no’ - it is ok to say no to many things in life, and this also applies to those we work with or want to work with. It is assumed that because I am in front of you, that I will work with you and accept your services. Educate me; don’t persuade me.
So, as much as Mr. Robbins was here as a hot speaker on the topic of real estate and selling in front of a mass of real estate agents, the few take-a-ways for me can apply to much more than my business practice: they are maxims that are well suited to a successful, happy and healthy lifestyle. I am glad I went and will definitely consider adding his book, Deliver The Unexpected (Wiley, 2013), to my reading list!